Privacy Policy

Your privacy is very important to Chica Activa Fitwear. Our promise to you, our customer, is that we will not share, lend or sell any personal information to other companies. Any personal data you provide is secured and accessed by authorized by personnel only. You might receive e-mails from Chica Activa Fitwear to notify you of our promotions or new products. You may choose to be excluded from our e-mail list at anytime.

Security

Your security is the number one priority to Chica Activa Fitwear. We have taken all the steps necessary to protect your personal and credit card information. For your protection, when you place an internet order with us, your information is encrypted through the use of Secure Sockets Layer (SSL) technology.

Payment Options

*Louisiana residents are subject to sales tax.

We accept Visa, MasterCard, Discover, and PayPal.

Non-Credit Card Orders

We are currently not accepting checks or money order payments.

Order Processing

When we have processed your information, you will receive a confirmation email.

Shipping Charges

Free shipping to any US address on orders of $125 or more

Standard Shipping to any US address $6.95

To Military APO/FPO Boxes:  $6.95 (USPS)

We are currently not shipping Internationally.

• Orders are usually shipped next business day. If items are not in stock we will contact you.
• Carefully check the item(s) you have ordered (i.e.: size, color) to ensure proper processing of your order.
• We are not responsible for incorrect merchandise selection.
• Check your billing and shipping addresses.
• Incorrect shipping addresses are subject to $10 fee for charges incurred.

"Business day" means Monday through Friday except the following
holidays:

• New Year's Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Day after Thanksgiving Day
• Christmas Eve
• Christmas Day
• New Year's Eve

Returns

If you are not happy with your item, we gladly accept returns given that you follow our guidelines. Please make sure the item is in the exact condition as when it was sent, the tag is still attached and the item is returned to us immediately. It is required that you email us regarding your return and receive authorization. Please be prepared to ship the clothing back immediately and treat our clothing with care while in your possession. If the clothing is returned to us damaged or worn while in your possession, you will not receive a refund. Please read our rules and guidelines regarding returns below:

• To return an item, you must notify us by email within 3 days of receipt and receive authorization. As soon as we authorize your return, we will contact you with a return address.
• Items must be shipped back immediately within 5 days of receipt. The item should reach us within 10 days of receipt.
• Shipping is nonrefundable. It is rare that we charge restocking fees, but all returns are subject to a 20% restocking fee.
• Each item must be returned in the same condition it was sent: unworn, undamaged and with the tag still attached. You will not receive a refund if an item has been worn or damaged.
• You are required to receive authorization before returning the clothing. Items returned without authorization will only be granted a refund at our discretion. Contact us via e-mail at info@chicafitwear.com The purpose of authorization is to deal with the rare case where an item is being returned against our policy.
• Non-pickup of orders: 10 day return policy. If you do not pickup your order from the post office and the package sits until it is returned back to us, the restocking fee will be increased according to how long the item or items have been absent from our stock. Non-pick-up of orders may result in a forfeit of your refund.
  
  We highly recommend you use insured mail for all your returns and exchanges